Chunking and Phrasing and the Design of Human-computer Dialogues1
نویسنده
چکیده
Experts and novices differ in the coarseness of granularity with which they view the constituent elements of a particular problem or task. Novices are attentive to low-level details. For example, operational details such as finding a particular character on the keyboard or remembering the name of a command involve problem solving. The result is that valuable cognitive resources are diverted from the central problem at hand.
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تاریخ انتشار 1986